FAQ: General Policies and Information

YogaToes Return Policy
Returns must occur within 90 days of original purchase date. Shipping and handling charges are nonrefundable. Items sold as a package with YogaToes are nonrefundable (i.e. Gift sets, perfect pair, etc.) Please allow for 3 –4 weeks for your credit to be applied to your account.

Note: When returning items purchased with multipair discounts – your credit will be less the regular price of items not returned.

YogaToes Exchange Policy
Exchanges for size must occur within 30 days of original purchase date. Call customer service for authorization. There is a shipping and handling charge for making an exchange. A prepaid UPS label will be enclosed for your return. If the exchanged item is not returned to YogaPro within 30 days, your account will be charged for the replacement. International orders require the customer to pay shipping both ways.

YogaToes Lifetime Guarantee Policy
YogaToes’ Toe Stretchers have a Lifetime Replacement Guarantee against manufacture’s defects. A replacement pair will be sent to you once we have received your original pair. Please indicate the size and color you are returning on the form below.

YogaPro Return Policy Other Products
Returns must occur within 30 days of original purchase date. Used, altered, or damaged products are nonrefundable. Shipping and handling charges are nonrefundable. A 20% restocking fee may be applied to quantity and wholesale orders. Please allow for 3 – 4 weeks for your credit to be applied to your account.

YogaPro Exchange Policy Other Products
Exchanges must occur within 30 days of original purchase date and arranged through customer service. Shipping and handling charges will apply. If the exchanged item is not returned to YogaPro within 30 days, your account will be charged for the replacement

YogaPro Damage and Shipment Policy
Damaged packages must be reported to the carrier within 5 days of receipt. Damaged products will be replaced at no cost to you. A prepaid UPS label will be provided for your return. Please contact customer service to make arrangements.

CONTACT CUSTOMER SERVICE: 1.800.488.8414

Monday-Friday 9:00am-5:00pm Eastern Time

or info@yogapro.com

Please insure your package and request delivery confirmation. YogaPro is not responsible for any loss or damage occurring prior to confirmed delivery at our facility.

DOWNLOAD OUR RETURN / EXCHANGE FORM click here to download form (.pdf)

*Form must be included in the return package.

Hours: We're ready to answer your call Monday through Friday 9:00am-5:00pm EST. We also invite you to order on-line at your convenience. Contact Info

Ordering: Our secure web site offers a quick, easy and worry-free on-line purchasing with Visa, Mastercard, American Express, Discover, or you can print to mail a check or money order, or fax with credit card information.

Prices: We offer competitive pricing on individual items as well as discounts on purchases totalling $300 or more before shipping, with discounts. For studios, hospitals, universities and the like, we can set up an account for you and accept Purchase Orders. Shipping quotes are available by phone or fax, please provide a shipping address and items requested. Click here for our Retail and Quantity Price List

Shipping: Our midwest location, Ann Arbor, Michigan, allows us to provide economical shipping rates and speedy ship times. Our domestic, Canada and International carrier is UPS. We do our best to ship in stock orders within 4-5 business days. Click here for the United States UPS Delivery Time Zone Chart. UPS now offers a more affordable "Ground" option to Hawaii and Alaska. We cannot ship to PO Boxes or with the USPS. We apologize for any inconvenience. YogaToes orders can select "YogaToes UPS" as ship method for a discounted rate. Orders for items other than YogaToes using this rate at checkout will be billed the additional charges for their shipment, based on dimensions as well as weight. (YogaToes rate is calculated by weight only since it is a small item.)

International Shipping Policy: YogaPro™ proudly ships to Canada via the United States Post Office. Please call during our business hours to place an International Order with YogaPro™. All taxes, duties, customs charges, brokerage charges, or tariffs are the responsibility of the purchaser. Please keep in mind that all International Shipments / Sales are final. Please contact YogaPro™ for information about shipping to other international locations at info@yogapro.com or by calling 1-877-964-2776. Thank you for your interest in YogaPro™ international shipping.
- No refunds, returns, or exchanges on International Shipments.

Privacy: Customer privacy is important to us. We have never, and will never sell our mailing list. All customer information is absolutely confidential.

Feedback: We are open and responsive to customer feedback, and appreciate developing long term relationships with our customers. We want you to enjoy doing business with us.
Click here for our Feedback Form.

Help: If we don't carry what you need, just ask. We will certainly do our best to accommodate you.

Commitment: We strive to deliver the best in personal service. We serve a range of people, from individuals who are new to yoga wanting to start a home practice, to physical therapists, athletic coaches, spa directors, and yoga teachers outfitting entire studios.

Customer Service: Please email info@yogapro.com. Priority is given to email requests. If you prefer to call, please have your online order number ready and call 877-YOGAPRO (877-964-2776). This is a customer service number only. Hours are from 9:00am - 5:00pm M-F Est. Please leave a message if we are experiencing high call volume. All other inquiries call 734-668-8868.
- Your order number is preceded by 3-4 zeros, located in your confirmation email and at the top left corner of your invoice beneath the words "Order Receipt".

Teachers, Studios, and Wholesale Customers: We no longer offer discounts based on quantity alone. We offer discounts on orders totalling $300 or more, after the discounts are applied. Please contact us for a copy of this pricing at: info@yogapro.com, or click here for prices. You must contact our office to place an order with this pricing. By fax 734 668-1271, by email: info@yogapro.com, or by phone: 734 668-8868 M-F 9:00am - 5:00pm eastern time. Please note that all pricing is subject to change without notice.

Our Store Location: 334 Wagner Rd., Ann Arbor, MI 48103. Our hours are from 9:00am - 5:00pm. If you would like to pick up an order, please call first: 877-YOGAPRO (877-964-2776). Come by and see us!